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johncass — Sat, 18 Oct 2008 17:02:18 CDT

Community Building on the Web - Amy Jo Kim 2000
http://www.naima.com/community/

RichReader — Tue, 07 Oct 2008 16:32:39 CDT

John Cass, Community Manager at Forrester Research was kind enough to share his job description. Thanks John!

Forrester Online Community Manager
At Forrester Research, we believe a direct conversation between customers and employees is essential to helping our customers make the right decisions in their jobs. We are looking for someone who is passionate about helping customers on a daily basis and who can energize and breathe life into a gathering of minds.

The Forrester Online Community Manager’s mission is to develop a strategy and plan to launch, grow, and maintain customer communities at Forrester. As a passionate customer advocate, you are responsible for representing the best interests of the community. In this hybrid role, you are part support, coordinator, facilitator, yet always remaining customer-focused. You lead, guide, and moderate discussion topics between members and employees, as well as collect and represent the needs from the community. You will align the business and operational needs of the community programs and integrate it with various facets of the business.
Responsibilities:

* Develop strategy for the launch and growth of our customer communities
* Monitor internal and external Web sites and facilitate discussions
* Engage with the community through a series of online and offline events
* Provide real-time alerts and monthly reports to key internal stakeholders
* Coordinate, publish, and follow up on Forrester content as it serves the needs of our customers
* Identify and develop relationships with research analysts and key internal content developers
* Evangelize and train internal clients on the value of the online community, including research, client group marketing teams, and IT
* Prioritize incoming member requests and redirect to internal clients as needed
ADDITIONAL REQUIREMENTS
Requirements:
* Bachelor’s degree and experience in managing similar online business communities; experience in marketing preferred
* Well-versed in online communications and social media tools including forums, blogs, podcasts, wikis and social networks
* Strong sense of urgency and ability to respond quickly and timely
* Savvy online communication skills — presenting a welcoming and professional voice yet, able to manage online detractors in a discreet and tactful way
* Ability to multitask in several communities
* Proficiency in basic systems administration such as permissions, content publishing, and other “back-end” tools
* Good social and interpersonal skills that translate well into an online persona

Is this an actual job opening, or simply a description of a job?

duzins — Sun, 14 Sep 2008 14:49:06 CDT

Join the Upcoming Group

October 9, San Francisco
Thirsty Bear at 6pm

duzins — Thu, 04 Sep 2008 12:15:56 CDT

1. Forrester Research - Online Community Manager

John Cass

jtippins — Tue, 26 Aug 2008 21:57:57 CDT

duzins — Mon, 25 Aug 2008 15:12:19 CDT

This wiki exists to facilitate discussion between community managers. Eventually we'd like to see all sorts of documents here for use by any company, including Best Practices in Community Management and a great Community Manager Job Description. If you're feeling froggy, feel free to start those pages or any others. Of course, if you have suggestions on how this thing should be run, we'd love to hear them!

Events can be posted to the calendar. If your company is hosting something, like a Lunch 2.0 event or anything community-oriented, please post it. As well, if you know of any community conferences, please add them to the calendar. Don't forget to add a comment at the bottom of the page letting us know if you are attending and if a meetup is planned.

Membership is open to community managers and those who are managing communities (evangelists and social media strategists are welcome), so if you know of any people that fit the bill, please invite them. For now, let's just use this as a place to organize a few meetups. Drinks in SF anyone?

Robyn Tippins (Community Manager, Yahoo! Developer Network) and Tilly McMclain (Community Manager, MyBlogLog)

duzins — Mon, 25 Aug 2008 14:49:23 CDT

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Blogworld (Vegas)

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Blogworld (Vegas)

duzins — Mon, 25 Aug 2008 14:30:46 CDT

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